Monthly Archives: March 2022


11

Mar 2022

Understanding the Carbon Cost of Customer Correspondence

While other marketing channels command more attention, the day-to-day touch points with existing customers are an important focus for B2C organisations around the world. Although this focus has traditionally been on measurable areas such as customer satisfaction, retention, internal and regulatory compliance, until now there has been little understanding of the carbon impact of these communications. The Gaia Partnership has been working closely with Net...

Read More